English Foundations — B1.2

Extend independent B1 English across news and media, relationships, community services, technology, workplace communication, customer service, the environment, and an integrated communication challenge.

English Foundations · Part 8 of 8

This is part of an ordered path — best taken in sequence, from Part 1.

Part 7: English Foundations — B1.1

Modules

News, Media and Current Events

10 lessons
  1. 1.01Headlines, Leads and the Main Event
  2. 1.02Reporting a Recent Event Clearly
  3. 1.03Facts, Claims and Opinions
  4. 1.04Attribution and Uncertainty
  5. 1.05Comparing Two Short Reports
  6. 1.06Summarising Without Copying
  7. 1.07Discussing Reliability Responsibly
  8. 1.08Listen to a Short News Bulletin
  9. 1.09Write a Community News Update
  10. 1.10Information Check and News Briefing Challenge

Relationships and Social Communication

10 lessons
  1. 2.01Describing Relationships with Precision
  2. 2.02Recognising a Misunderstanding
  3. 2.03Clarifying Intentions and Meaning
  4. 2.04Giving an Effective Apology
  5. 2.05Responding to an Apology
  6. 2.06Setting a Clear, Respectful Boundary
  7. 2.07Resolving a Minor Conflict
  8. 2.08Listen to a Social Repair Conversation
  9. 2.09Write a Thoughtful Follow-up Message
  10. 2.10Relationship Repair Scenario Challenge

Community and Public Services

10 lessons
  1. 3.01Finding the Right Local Service
  2. 3.02Understanding Public Notices and Rules
  3. 3.03Reporting a Public Problem with Evidence
  4. 3.04Making a Clear Request to an Organisation
  5. 3.05Following Up Without Repeating Everything
  6. 3.06Suggesting a Community Improvement
  7. 3.07Comparing Public Options Fairly
  8. 3.08Listen to a Public-service Call
  9. 3.09Write a Practical Community Request
  10. 3.10Community Service Case Challenge

Technology and Digital Life

10 lessons
  1. 4.01Explaining What a Device or App Is For
  2. 4.02Following and Giving Digital Instructions
  3. 4.03Describing a Technical Problem
  4. 4.04Isolating What Changed
  5. 4.05Online Safety and Personal Information
  6. 4.06Checking a Suspicious Message
  7. 4.07Comparing Digital Services for a Need
  8. 4.08Communicating with Technical Support
  9. 4.09Write a Useful Support Request
  10. 4.10Digital Support and Safety Challenge

Workplace Communication

10 lessons
  1. 5.01Stating a Meeting Purpose and Agenda
  2. 5.02Giving an Evidence-based Progress Update
  3. 5.03Reporting Risk and Delay Early
  4. 5.04Discussing Priorities Under Constraints
  5. 5.05Assigning Owners and Deadlines
  6. 5.06Raising a Concern Tactfully
  7. 5.07Recording a Decision and Rationale
  8. 5.08Listen to a Decision-focused Meeting
  9. 5.09Write a Professional Follow-up
  10. 5.10Accountable Workplace Communication Challenge

Customer Service and Service Problems

10 lessons
  1. 6.01Describing the Service and Expectation
  2. 6.02Making a Factual Complaint
  3. 6.03Requesting a Correction or Refund
  4. 6.04Asking for Information Before Deciding
  5. 6.05Responding to a Complaint Professionally
  6. 6.06Explaining a Service Failure
  7. 6.07Negotiating a Practical Solution
  8. 6.08Confirming an Agreement and Next Steps
  9. 6.09Listen to a Service-resolution Call
  10. 6.10Service Resolution Case Challenge

Environment and Everyday Sustainability

10 lessons
  1. 7.01Describing an Everyday Environmental Issue
  2. 7.02Explaining Causes and Effects
  3. 7.03Habits, Impact and Feasible Change
  4. 7.04Making a Sustainable Suggestion
  5. 7.05Comparing Community Solutions
  6. 7.06Responding to a Community Concern
  7. 7.07Understanding a Public Environment Message
  8. 7.08Listen to a Community Discussion
  9. 7.09Write a Feasible Community Proposal
  10. 7.10Everyday Sustainability Project Challenge

B1.2 Integrated Communication Challenge

10 lessons
  1. 8.01Read Public Information with a Purpose
  2. 8.02Listen to a Service Conversation
  3. 8.03Defining the Shared Problem
  4. 8.04Problem-solving Through Discussion
  5. 8.05Writing a Complaint or Request
  6. 8.06Writing a Professional Response
  7. 8.07Workplace Role-play with Accountability
  8. 8.08Planning the Community Project
  9. 8.09Rehearsing a Public Briefing
  10. 8.10B1.2 Society and Workplace Project